GDPR & Privacy Policy

  • Nora Training GDPR Privacy Policy

    This Privacy Policy explains how Nora Training collects, uses, and protects your personal data when you use our e-learning courses and interact with our website, https://noratraining.co.uk/.

    We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (UK).

    1. Who We Are

    Nora Training is an e-learning course provider.
    Contact Email:  info@noratraining.co.uk Contact Address:55 Bath Street,Walsall,WS13BZ

    2. What Personal Data We Collect

    We may collect and process the following types of personal data from you:

      • Identity Data: Name, title, date of birth.
      • Contact Data: Email address, billing address, delivery address, telephone numbers.
      • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
      • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
      • Usage Data: Information about how you use our website, products, and services, including course progress, completion rates, and quiz results.
      • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
    • Financial Data: Payment card details (though we do not store full payment card details on our servers; these are processed securely by our payment gateway providers).

    3. How We Collect Your Personal Data

    We use different methods to collect data from and about you, including through:

    • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
        • Apply for our products or services .
        • Create an account on our website.
        • Subscribe to our service or publications.
        • Request marketing to be sent to you.
      • Give us feedback or contact us.
    • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy [Link to your Cookie Policy, if separate, or state “below” if included in this policy] for more details.
    • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (e.g., Google Analytics).

    4. How We Use Your Personal Data and Our Lawful Basis for Processing

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    | Purpose/Activity of Processing | Type of Data Used | Lawful Basis for Processing (under GDPR)

    To provide our e-learning courses, manage your account, process payments, and communicate with you regarding your courses and our services.

      • Performance of a Contract: Necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
      • Legitimate Interests: Necessary for our legitimate interests (to operate our business, provide our services efficiently, and improve our offerings).
      • To manage our relationship with you, including:
          • Notifying you about changes to our terms or privacy policy.
          • Asking you to leave a review or take a survey.
      • Identity Data, Contact Data, Profile Data, Marketing and Communications Data.
      • Performance of a Contract.
      • Compliance with a legal obligation .
      • Legitimate Interests (to keep our records updated and to study how customers use our products/services).
      • To enable you to partake in a prize draw, competition, or complete a survey.
      • Identity Data, Contact Data, Profile Data, Usage Data, Marketing and Communications Data.
      • Performance of a Contract.
      • Legitimate Interests (to study how customers use our products/services, to develop them, and grow our business).
      • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
      • Technical Data, Usage Data, Identity Data, Contact Data.
      • Legitimate Interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise).
      • Compliance with a legal obligation.
      • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
      • Identity Data, Contact Data, Technical Data, Usage Data, Profile Data, Marketing and Communications Data.
      • Legitimate Interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy).
      • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
      • Technical Data, Usage Data.
      • Legitimate Interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy).
    • To make suggestions and recommendations to you about products or services that may be of interest to you.
    • Identity Data, Contact Data, Technical Data, Usage Data, Profile Data.
    • Legitimate Interests (to develop our products/services and grow our business).

    Consent: In some cases, we may rely on your consent to process certain personal data, particularly for direct marketing purposes where required by law. Where we rely on consent, you have the right to withdraw that consent at any time.

    5. Marketing Communications

    You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

    You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at Info@noratraining.co.uk.

    6. Disclosures of Your Personal Data

    We may share your personal data with the parties set out below for the purposes outlined in Section 4:

      • Internal Third Parties: Other companies within our group (if applicable) acting as processors or joint controllers and who are based in walsall and provide IT and system administration services and undertake leadership reporting.
    • External Third Parties:
        • Service Providers: Acting as processors who provide IT and system administration services, payment processing services, and analytics services (e.g., website hosting, online learning platform providers, payment gateways).
        • Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
      • HM Revenue & Customs, regulators, and other authorities: Acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
      • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    7. International Transfers

    We do not currently transfer your personal data outside the UK or European Economic Area (EEA).

    If we do transfer your personal data outside the UK/EEA in the future, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

      • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or UK Government.
    • Where we use certain service providers, we may use specific contracts approved by the European Commission or UK Government which give personal data the same protection it has in the UK/EEA.
    • Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Data Privacy Framework (formerly Privacy Shield) or have equivalent safeguards in place.

    8. Data Security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    9. Data Retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    For example, by law we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

    In some circumstances, you can ask us to delete your data: see “Your Legal Rights” below for further information.

    10. Your Legal Rights

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

    • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us at info@noratraining.co.uk.

    No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


    11. Changes to This Privacy Policy

    We keep our Privacy Policy under regular review. This version was last updated on June 12, 2025. Historic versions can be obtained by contacting us.